At SweepsMojo, we strive to provide the best possible gaming experience for our users. We understand that there may be occasions where you need to request a return or refund. This Return and Refund Policy outlines the terms and conditions under which returns and refunds are processed.

### 1. Eligibility for Returns and Refunds

1.1 **Digital Products and Services**
Due to the nature of digital products and services, all sales are final. Refunds for in-game purchases, virtual currency, or any other digital goods are not available except in exceptional circumstances as determined by SweepsMojo at our sole discretion.

1.2 **Technical Issues and Errors**
If you experience technical issues or errors that prevent you from accessing or using our services as intended, please contact our support team. We will work diligently to resolve the issue. In cases where the issue cannot be resolved, and it is determined that the problem lies with SweepsMojo, we may offer a refund or credit as deemed appropriate.

1.3 **Unauthorized Transactions**
If you believe that a transaction on your account was unauthorized, please contact us immediately. We will investigate the matter, and if we find that the transaction was indeed unauthorized, we will process a refund for the affected amount.

### 2. Requesting a Refund

2.1 **How to Request a Refund**
To request a refund, please contact our customer support team at [insert contact information]. Include the following information in your request:
– Your full name
– Your account username or email address associated with your SweepsMojo account
– Details of the purchase or transaction in question
– The reason for your refund request

2.2 **Processing Time**
Refund requests will be reviewed and processed within 7-10 business days from the date of receipt. You will be notified of the outcome of your request via email.

### 3. Conditions for Refunds

3.1 **Timeframe**
Refund requests must be made within 30 days of the original transaction date. Requests made after this period may not be eligible for a refund.

3.2 **Abuse of Refund Policy**
Users found to be abusing the refund policy, such as by making frequent refund requests without valid reasons, may be subject to account review and possible suspension or termination of their account.

### 4. Exceptions

4.1 **Promotions and Bonuses**
Refunds will not be issued for any promotional items, bonuses, or free credits received as part of a promotion or bonus offer.

4.2 **In-Game Activity**
Refunds will not be issued for any losses incurred as a result of in-game activity, including but not limited to, losing virtual currency during gameplay.

### 5. Contact Us

If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our customer support team at hello@sweepsmojo.com.

By using our services, you agree to the terms and conditions of this Return and Refund Policy. We reserve the right to update or modify this policy at any time. Any changes will be communicated via our website or email.

Thank you for choosing SweepsMojo. We value your business and are committed to providing a fair and satisfying gaming experience.